• Asheville Bicycle FAQ
  • Asheville Bicycle FAQ
  • Asheville Bicycle FAQ

FAQ Page

We want your experience at Asheville Bicycle to be the best and want to always be able to answer any questions you have. For some of our most common questions about our company policies, bike repair and other product and services you can find answers below. If you don’t see the answer to your question please submit your question in our contact form below. One of our staff with get back to you shortly.

Thank you! – Craig at Asheville Bicycle Company

Can you service my bike? We have a great service department that would love to help you with all of your service needs. Here’s an insider tip….take advantage of the off-season to make sure you’re ready as soon as the season starts.

How do I learn to maintain my bike? Don’t worry or get overwhelmed with a new bike purchase. We offer a free maintenance class every Saturday morning. This class covers the basics of bike care. Classes start at 10:00 am, we look forward to seeing you!

Can I rent a bicycle? Of course! We have a great fleet of rental bicycles with low daily rates, and include a helmet for your rental duration! We also rent bicycle racks for your car. This is a perfect way to test out a new bike, we have road, mountain, and town/city bicycles. Visit our rental page to learn more!

Can I try my bike before I purchase? We have a rental and demo bike rebate program to help you pick the perfect bike! Not sure about the ride? Try it before you buy it! Demo a road or mountain bike before you buy. We also offer a fleet of rental bikes.

What is the kid’s bike trade in program? We know that kids grow fast! Let us help you keep your children in a proper fitting bicycle. When you trade in your kid’s bike within one year you will get 50% towards a replacement bike, and 30% within two years of original purchase.

Do I get free tune-ups with my new bike purchase?  Absolutely! We provide free one year maintenance on all NEW Bikes! Your bike will settle in during the first few rides. The first tune ups are the most important. That’s why we offer FREE tune ups for the first year. We want your new bike to last as long as possible.

What Are My Financing Options?  Partnered with GE Money, Asheville Bicycle Company offers the most comprehensive financing option available. With No Money Down, Minimal Monthly Payments, and Deferred Interest options, outfitting you and your new bike has never been easier. Click Here To Apply 

What is Team Rewards? Team Rewards is how Asheville Bicycle Company loves to give back to our loyal customers like you! Simply sign-up, and spend $300.00 or more each quarter and you will receive $20.00 in rewards vouchers. Additionally you will be the first to know about sales, promotions, and special events by being apart of the team.

We stock bikes for just about everyone. We stock kids bikes, hybrid bikes, comfort bikes, all types of mountain bikes and road bicycles for sport and performance type riders. We even carry unicycles and push bikes for kids. If there is something you are specifically looking for just stop by or give us a call. If we do not stock a bike you are looking for in stock we have access to 100’s of bikes we can special order.

We are open 6 days a week Monday – Saturday 10am – 6pm.

When you buy something with our Freedom to Ride credit plan your monthly payment would depend on your purchase amount.