100% Satisfaction Guaranteed
We want our customers to be happy with both the products and their buying experience.
Information that is gathered from visitors
In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor’s email and a username will be stored on the server.
How the Information is used
The information is used to enhance the visitor’s experience when using the website to display personalized content and possibly advertising. E-mail addresses will not be sold, rented or leased to 3rd parties. E-mail may be sent to inform you of news of our services or offers by us.
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.
Orders placed online will be processed in 1 – 2 business days. We will do our best to let you know if your order is delayed for any reason. Asheville Bicycle Company has the right to cancel an order that appears fraudulent. Our online inventory updates every 12 hours. Feel free to call our store to check availability of any item before you place order.
Returns may be accepted up to 30 days after order was shipped. To be eligible for return credit, all items must be unused, in original packaging and have Return Authorization number clearly marked on the outside of shipping package. You may obtain a Return Authorization by calling or emailing Asheville Bicycle Company. Original or return shipping charges are non-refundable.
Asheville Bicycle Company will only ship orders within the United States. Orders typically ship USPS or UPS Ground, depending on the item(s). New bicycles must be delivered to end-consumer in person, per our dealer agreements, and cannot be shipped.